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S series

[ FAQ & Basic Troubleshooting ]

Q: Why is rotation necessary?

A: The charm of pour-over coffee lies in achieving the most even extraction from the coffee grounds and tasting the optimal flavours in the cup. However, brewing a cup of exceptional-tasting coffee requires more than just the emotions and stability of coffee enthusiasts. To ensure that coffee lovers can enjoy a beautiful cup of coffee anytime, anywhere, the core of the oceanrich coffee machine is its simulated pour-over rotation design. This design guarantees that from the first drop of water to the last, the coffee grounds receive the same and even extraction, allowing coffee enthusiasts to enjoy coffee with distinct layers and excellent mouthfeel.


Q: Can the rotating coffee machine be used to brew tea?

A: Yes, the oceanrich rotating coffee machine can not only brew coffee but also brew tea! We recommend tea enthusiasts to use loose leaf tea (e.g., English breakfast tea, regular tea bags) with the oceanrich rotating coffee machine. This not only helps to avoid over-soaking and the development of bitter flavours but also enhances the layers and flavours of the tea, allowing you to savour the aromatic essence of tea.


Q: What is the difference between the S2 Mini Pour-over Rotating Coffee Machine and the S3 Plus 2-in-1 Mini Pour-over Coffee Machine?

A: Both the S2 and S3 Plus belong to the S series exclusive coffee machines. Please refer to the following comparison chart for the differences between the two models!



Q: Is it safe to use the plastic water tank in the rotating coffee maker?

A: The water tank and filter cup of the oceanrich rotating coffee machine are made from "Tritan" material. Tritan, also known as "Tritan™ Copolyester," has a temperature resistance range of -40 to 100°C. It has also passed the certification of the U.S. FDA, does not contain bisphenol A (BPA), is durable, and does not retain odours or stains. The parts of the oceanrich coffee machine that come into contact with coffee and water have undergone testing, including SGS 95°C certification and Bureau Veritas 100°C certification from France. You can purchase with confidence.


Q: What type of batteries does the S series rotating coffee machine use?

A: The S series rotating coffee machines use 2 AAA alkaline batteries. After they have been used for a while and run out of power, please do not dispose of the batteries. You can still use the depleted batteries in TV remote controls, which is an eco-friendly way to reuse them.


Q: How many times can the S series rotating coffee machine be used with new alkaline batteries?

A: When the automatic shut-off feature is activated after 5 minutes, the machine can be used for at least 150 times. If you turn off the machine immediately after brewing each time, it can achieve even more usage times.


Q: Can the S series rotating coffee maker adjust rotation speed or water flow rate?

A: The design of the S series exclusive coffee machines focuses on simplicity, portability, and convenience, so it does not have adjustable rotation speed or water flow rate.


Q: Can I use paper filters with the S series rotating coffee machine? How can I purchase them?

A: For the S2 and S3 Plus coffee machines, oceanrich has introduced dedicated filters that can be purchased from the official oceanrich website. Filter Paper <purchase link >


Q: If the stainless steel filter of the S series rotating coffee machine is damaged, how can I purchase a new one?

A: You can purchase a replacement stainless steel filter from the official oceanrich website. S2 stainless steel filter < purchase link >, S3 PLUS stainless steel  filter <purchase link .>.


Q: How can I clean the stainless steel filter of the S series rotating coffee maker?

A: It is recommended to use the stainless filter together with the brewing cup that has a plastic handle when disposing of coffee grounds. Avoid tapping or hitting the filter separately as it can prolong its lifespan.


If there are severe coffee stains, place a teaspoon of baking soda in a sink and stir it well with hot water above 90 degrees Celsius until fully dissolved. Completely immerse the filter in the hot baking soda water and let it sit for 15 minutes. Rinse thoroughly with clean water afterward. If the coffee residue is heavily stuck, you may extend the soaking time.


Q: Why does the rotating coffee machine keep rotating even when the water in the tank is empty?

A: The S series rotating coffee machine is equipped with a 5-minute automatic shut-off feature. If you forget to turn off the machine after brewing coffee, it will not waste power.


Q: Why does the rotating coffee machine stop rotating even when there is still water in the tank?

A: The S series rotating coffee machine has a 5-minute automatic shut-off feature. It is possible that you activated the switch too early before the water has heated up. By the time the hot water boils and is added to the tank, the 5-minute time limit has already been reached, and the machine automatically stops. In this case, simply press the start button again.


Q: What should I do if the rotating coffee maker still doesn't rotate after replacing the batteries?

A:

Step 1: Please make sure that both AAA batteries are new alkaline batteries. Using low-power carbon-zinc batteries or rechargeable batteries may prevent the machine from starting properly. If one battery is new and the other is old, it can also cause issues with starting.


Step 2: If the above steps are confirmed to be correct and the machine still cannot start properly, please email info@oceanrich.tw or call customer service at 06-2615325. A dedicated representative will assist you. (For detailed repair procedures, please refer to please refer to this link )