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Warranty & Repair Process

Q: How long is the product warranty? Where should I register my product?

A: Any equipment or machine purchased from oceanrich is entitled to a one-year product warranty. Please make sure to register your product to protect your warranty rights. Thank you! [Product registration link]

Q: What are the contact methods for repairs?

A: For any inquiries, you can email info@oceanrich.tw or call the customer service hotline at 06-2615325. A dedicated staff member will assist you with the repair service. You can also fill out the [oceanrich After-sale repair form] directly to expedite the process.

Q: How long does it take for product repair in case of a malfunction?

A: The repair time is estimated to be 7-10 days, depending on the nature of the product issue and shipping time. Please refer to the detailed repair process and instructions below: